Privacy Notice
This privacy notice explains how Pedal Pioneers handles personal data when you use yarndirtsong.digital, contact the workshop, or request bicycle servicing or repairs. It is written for a bicycle repair workshop and covers the data we need to respond to inquiries, manage bookings, and support service delivery.
Data We Collect
When you contact Pedal Pioneers, we may process your name, email address, phone number if you choose to provide it, your message, and service preferences. We may also process limited technical data such as server request metadata and browser or device information when you use the website.
Where Data Comes From
We receive data when you submit a contact form, send an email, call us, or visit the website. In workshop-related interactions, we may also record information you provide during service inquiry, bicycle intake, inspection, quote approval, repair, and collection.
Cookie Types
Our cookies are limited to those needed for essential site operation and those used to remember privacy preferences. We do not confirm analytics or marketing cookies as active on this website.
Cookie Control
We use only essential cookies for site operation and cookies that store privacy preferences. You can block or delete cookies through your browser settings, but some parts of the site may not work as intended if essential cookies are disabled.
Why We Use Data
We process personal data to answer service inquiries, arrange bicycle intake, carry out mechanical inspection, prepare and confirm the scope of work, perform repairs and adjustments, complete quality checks, and provide collection summaries. We also use limited technical data to keep the website secure and deliver it properly.
Service Providers
We may share data with service providers that help us operate the website, handle communications, or support technical delivery. Any such recipient should receive only the information needed for its task and must use it for that purpose.
Legal Disclosure
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, or to protect our rights, customers, staff, or workshop operations. We do not sell personal data.
Your Rights
You may have rights to access, correct, delete, or limit the use of your personal data, and to object in some situations. If you believe information we hold is incomplete or inaccurate, you may ask us to review it. Some requests may be limited by legal or operational requirements.
How to Make a Request
To exercise a privacy right, send a clear request using one of the contact methods listed in this notice and describe the data or issue involved. We may ask for enough information to verify your identity and understand the request before responding.
How Long We Keep Data
Inquiry records are kept while we are handling the request and for a reasonable period afterward. Service records are kept for operational, accounting, and legal purposes where needed. When data is no longer required, we delete it or anonymize it according to our retention practices.
Policy Updates
If we make a material change to this privacy notice, we will update the page and may use a reasonable method to draw attention to the change when appropriate. The version in force is the one published on the website at the time you use it.
GDPR Overview
Where the GDPR applies, Pedal Pioneers processes personal data as controller for the purposes described in this notice and relies on a lawful basis appropriate to the relevant activity, such as responding to a request, performing a service, meeting legal obligations, or using essential website functions.
Your GDPR Rights
Where the GDPR applies, you may ask to access your data, correct inaccurate details, delete data in appropriate cases, restrict certain processing, object to processing based on legitimate interests, and request portability where the law allows it. You may also withdraw consent where processing is based on consent.
Contact Details
Use the contact details below for privacy questions, requests, or concerns about this notice.